What this page covers
Template for a special termination of an internet contract due to moving or missing service at the new address.
You do not only get a generator here, but also a short guide on when the template fits, which details usually matter and what to double-check before sending.
These templates are tailored to common issues with Telekom, Vodafone, O2 and other providers in Germany.
When this template is useful
Special internet cancellation due to moving – template: Suitable if the provider cannot offer the contractual service at the new address or cannot provide an equivalent service.
Typical recipient: your internet provider
What to include
The clearer your data, numbers and short notes are, the easier the text is to use directly or adapt.
- customer or contract number
- service address
- time of the outage or contract reference
- old and new address
- moving date or registration proof if available
Practical tips before sending
These hints help keep your writing clear, understandable and easier for the other side to process.
- Mention specific outage times or disruption days.
- Ask for a written solution or confirmation.
- Document repeated problems with date and time.
- Briefly explain why the service is not usable at the new address.
- Attach proof of the move if possible.
Common mistakes
Especially in letters to companies, landlords, public offices or insurers, small omissions often lead to delays or follow-up questions.
- not describing the exact outage
- missing service address
- only expressing frustration
- not giving the new address
- not stating the moving date